Is Your Network Ready?

Verify that your Network is ready to support the rollout of your Five9 Contact Center solution.

Perform this test during a period of normal network activity so we can accurately measure the bandwidth available for Five9 applications.

Download the Test Remote Agent Test

Step-By-Step Guide:

  1. Please disable the WiFi connection on your computer and plug an ethernet cable into your network before running the test below.
  2. Click Five9 WinSAT to download the Five9's latest connectivity assessment tool.
  3. After the application is downloaded. Open the application and enter the following:
    *Refer to the email we have sent for the Client Name and Test Code. If you have not received an email, use the following as default:
    Client Name: <YourCompanyNameNoSpace_Address>
    Test Code:
    CAT_US for offices in the US
    CAT_UK for offices in the UK
  4. Click "OK" to start the test. This tool will conduct series of tests with a duration dependent to your connection quality.
  5. After the test has been complete the application will automatically close.

For our complete technical requirements including network and security settings please click here to view the guide.

gifWinSataApp

Remote Agent Test

Download the latest BCS Tool for CAT test using the links below

Windows BCS
Mac BCS

Recommended browser(s):

Google Chrome for Windows OS / Google Chrome or Safari for Mac OS

Step-By-Step Guide:

  1. Please disable the WiFi connection on your computer and plug an ethernet cable into your
    network before running the test below
  2. Download and install the BCS utility to enable testing
  3. Clear your browser cache or hit CTRL-F5 / CMD-R
  4. Close all your browsers and open a new instance
  5. Enter the Client Name (CompanyName_Location/AgentName)
  6. Choose your Five9 Data Center
  7. Click "Start Assessment" to begin testing
  8. Results will be displayed. Refer to the table below if the test have passed or failed.
Client Name*:
Five9 Data Center:
Start Assessment

* required field
Color Codes Measurement Metrics Sound Quality at the receiving end
Jitter
(msec)
Latency
(msec)
Packet
Loss (%)
MOS Score
Green < 30 < 100 < 2 >= 3.6 Perfect-to-Fair
Yellow 30.1 - 49 100 - 150 2.1 - 4.9 3.2 - 3.5 Fair
Red > 50 > 151 >= 5 < 3.2 Annoying-to-Very-Annoying
© Visualware 2020 | Powered by MyConnection Server TM