Verify that your Network is ready to support the rollout of your Five9 Contact Center solution.
Perform this test during a period of normal network activity so we can accurately measure the bandwidth available for Five9 applications.
Download the Test Remote Agent TestFor our complete technical requirements including network and security settings please click here to view the guide.
Remote Agent TestDownload the latest BCS Tool for CAT test using the links below Windows BCS Recommended browser(s): Google Chrome for Windows OS / Google Chrome or Safari for Mac OS Step-By-Step Guide:
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Client Name*: |
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Five9 Data Center: | |
Start Assessment
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Color Codes | Measurement Metrics | Sound Quality at the receiving end | |||
Jitter (msec) |
Latency (msec) |
Packet Loss (%) |
MOS Score | ||
Green | < 30 | < 100 | < 2 | >= 3.6 | Perfect-to-Fair |
Yellow | 30.1 - 49 | 100 - 150 | 2.1 - 4.9 | 3.2 - 3.5 | Fair |
Red | > 50 | > 151 | >= 5 | < 3.2 | Annoying-to-Very-Annoying |