Five9 Network Quality & Connectivity Test
Is Your Network Ready?
Verify that your Network is ready to support the rollout of your Five9 Contact Center solution.
Perform this test during a period of normal network activity so we can accurately measure the bandwidth available for Five9 applications.
Download the Test Remote Agent Test
Step-By-Step Guide:
- Please disable the WiFi connection on your computer and plug an ethernet cable into your network before running the test below.
- Click Five9 WinSAT to download the Five9's latest connectivity assessment tool.
- After the application is downloaded. Open the application and enter the following:
*Refer to the email we have sent for the Client Name and Test Code. If you have not received an email, use the following as default:
Client Name: <YourCompanyNameNoSpace_Address>
Test Code:
CAT_US for offices in the US
CAT_UK for offices in the UK - Click "OK" to start the test. This tool will conduct series of tests with a duration dependent to your connection quality.
- After the test has been complete the application will automatically close.
For our complete technical requirements including network and security settings please click here to view the guide.
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Remote Agent TestDownload the latest BCS Tool for CAT test using the links below Windows BCS Recommended browser(s): Google Chrome for Windows OS / Google Chrome or Safari for Mac OS Step-By-Step Guide:
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| Client Name*: | |
| Five9 Data Center: | |
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All fields above are required. Please specify a client name. |
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| Color Codes | Measurement Metrics | Sound Quality at the receiving end | |||
| Jitter (msec) |
Latency (msec) |
Packet Loss (%) |
MOS Score | ||
| Green | < 30 | < 100 | < 2 | >= 3.6 | Perfect-to-Fair |
| Yellow | 30.1 - 49 | 100 - 150 | 2.1 - 4.9 | 3.2 - 3.5 | Fair |
| Red | > 50 | > 151 | >= 5 | < 3.2 | Annoying-to-Very-Annoying |
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