We have over 1,300 concurrent users logging into Five9 at any point in time. We've made leaps and bounds in terms of how we utilize the technology. Being able to use it a lot more intelligently, a lot more proactively rather than reactive.
Contact Center Solutions Manager, SNHU
Southern New Hampshire University (SNHU) is a private, nonprofit, accredited institution with more than 3,000 on campus students, over 90,000 online students globally and an alumni network of over 100,000, making it one of the fastest growing universities in the nation. The Universitys call center has 1,300 Agents working both inbound and outbound to address admissions, financial aid and academic advisory services. Each department has Agents assigned to handle its particular function.