It Is True - Five9 Took on the World in 2017
Time is running and we are getting close to the holiday season of 2017. I thought this would be the perfect time to share some impressions of the International part of Five9 with you.
Five9 took on the world with the launch of the Summer Release 2017 of the cloud contact center platform back in July 2017. It was a major release from different angles:
- We introduced Global Voice to extend contact center voice capabilities to all parts of the globe by optimizing voice paths with in-region points of presence (PoPs). Voice PoPs in Australia, Japan, China and other locations around the world were deployed to enable enterprises to keep their calls in region, ensuring the highest voice quality, low latency and optimal cost.
- We extended our Global Routing engine to more effectively find the right resource, anywhere in the world, to serve the customer.
These are just two great examples that underline Five9 is a truly international company and are just a few items on a long list of product enhancements and expansions. The Five9 product team did a great job making these happen. Interested in hearing more about this release? Learn more here.
We continued to grow our customer network across industries and were able to welcome big brands from the travel, retail, financial services, outsourcing, healthcare and entertainment sectors – just to name a few – have chosen Five9 as their solution provider for their contact center to bring it to the next level.
We are continuously growing our partner network, adding new partners around the world to our partner ecosystem to grow the business and value for our partners, customers, and Five9. With talking to and adding the right partners to the ecosystem, we make sure that we provide our customers the most powerful service and support in all phases of a project and drive an excellent experience. A proper onboarding process and partner training give our partners the tools they need to help customers succeed.
As cloud was an enemy for a lot of companies a couple of years ago, it has become common sense and brings many advantages to businesses. We see more and more businesses are moving from legacy on-premise solutions to the cloud call center software to keep up in a highly competitive market. Security is no longer a deal breaker since the cloud offers the same – if not more – security than the on-premise world. Newest services, hardware in the data centers, and product versions ensure that businesses always take adventure from state-of-the-art technologies.
While the USA was a forerunner in regards to cloud contact center solutions, other countries around the globe are now keeping up and we see the international markets strongly evolving. No matter if we are looking into Latin Americas, Europe, Asia or Australia, the enquiries for cloud contact center solutions are growing significantly.
We are excited about these adoptions and opportunities.
And now, my entire team and myself would like to wish you and your families a wonderful holiday season!