What Is a Third Party?
A third party refers to another business or entity that provides additional services, outside the scope of the contact center, but often in partnership with it. A third party provider often provides complimentary services or products that either enhance the customer experience, or provides support to the business so it can offer a broader range of services. A third party on a phone call may also refer to just that, bringing in another call to join the current call between two people.
Examples of a Third Party
A third party may refer to various scenarios:
In business, a third party provides additional services to joint customers
In technology, a third party may be another software or tech provider
In groups, a third party is another person added to an existing two