Unleashing dark data will change the landscape of customer experience. As a result, contact centers need to prepare for the positive impact this will have on agents, customers, and the operations of the contact center.
Join featured speaker, Art Schoeller, VP & Principal Analyst of Forrester Research and Darryl Addington, Director of Product Marketing at Five9, as we discuss the 5 key trends in AI innovation that will impact companies as they build an intelligent contact center strategy.
This webinar will cover how evolving AI innovation:
Improves agent productivity & efficiency
Personalizes the customer journey
Enhances quality assurance
Optimizes Workforce Management (WFM)
Enhances customer journey mapping
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