5 Trends in AI Innovation: Create an Intelligent Cloud Contact Center

Thursday, November 21st
10:00 am PST

Unleashing dark data will change the landscape of customer experience. As a result, contact centers need to prepare for the positive impact this will have on agents, customers, and the operations of the contact center.

Join featured speaker, Art Schoeller, VP & Principal Analyst of Forrester Research and Darryl Addington, Director of Product Marketing at Five9, as we discuss the 5 key trends in AI innovation that will impact companies as they build an intelligent contact center strategy. 

This webinar will cover how evolving AI innovation:

  • Improves agent productivity & efficiency

  • Personalizes the customer journey

  • Enhances quality assurance

  • Optimizes Workforce Management (WFM)

  • Enhances customer journey mapping

    Art Schoeller

    VP & Principal Analyst

    Darryl Addington

    Director of Product Marketing

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