Unleashing dark data will change the landscape of customer experience. As a result, contact centers need to prepare for the positive impact this will have on agents, customers, and the operations of the contact center.
Join featured speaker, Art Schoeller, VP & Principal Analyst of Forrester Research and Darryl Addington, Director of Product Marketing at Five9, as we discuss the 5 key trends in AI innovation that will impact companies as they build an intelligent contact center strategy.
This webinar will cover how evolving AI innovation:
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Improves agent productivity & efficiency
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Personalizes the customer journey
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Enhances quality assurance
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Optimizes Workforce Management (WFM)
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Enhances customer journey mapping