How to Leverage AI to Treat Every Customer with Care  

On-Demand Webinar

Learn how practical AI is rapidly improving contact center efficiencies and enabling customer service agents to treat every customer with care

Jonathan Rosenberg

CTO & Head of AI

Ram Rajagopalan

Sr Director of Product Management

AI powered customer service has empowered CX professionals worldwide to navigate the rapid changes in consumer behavior. However, before your enterprise rushes to adopt Contact Center AI, it’s important not to lose sight of how AI is enhancing the human side of customer service and allowing agents to build long-term trust with customers.

Join our executive webinar with Jonathan Rosenberg, CTO of Five9, and Ram Rajagopalan, Senior Director of Product Management, to learn how practical AI is rapidly improving contact center efficiencies and enabling customer service agents to treat every customer with care.

In this webinar, you will learn how practical AI:

    • Reduces agent effort, boosts performance and improves average handle time (AHT)

    • Lowers contact center costs, while greatly improving customer satisfaction

    • Enables customer service agents to provide a more human experience

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience

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On-Demand Webinar