AI & Self-Service Technology: The Magic Ingredients for Today's New Landscape

Wednesday, August 12th - 10:00 am PST

Learn how Five9 and Inference Solutions are working together to help companies digitally transform their operations.

Anand Chandrasekaran

EVP of Product Management of Five9

Callan Schebella

CEO of Inference Solutions

Dan Miller

Lead Analyst and Founder of Opus Research

The pandemic has acted as a catalyst for companies worldwide to move quickly into AI enabled technologies to help with the influx of traffic in the contact center. From simple FAQs to more advanced AI powered IVAs, companies are finding that providing quick answers that are easy to access is perfect for many customer requests.

On August 12th at 10 AM PT, join us in a live executive webinar to learn how Five9 and Inference Solutions are working together to help companies digitally transform their operations and navigate the variable increase in traffic due to our changing times.

In this webinar, you will learn how to:

    • Leverage AI technologies to enable customer self-service

    • Improve CSAT and NPS with faster, more effective service

    • Provide a more human experience with an AI powered virtual assistant

According to a study conducted by the Disaster Recovery Preparedness Council, 73% of businesses do not have a Business Continuity Plan in place. Business continuity ensures that critical business systems are always operational, however, the current crisis has left little time to plan. Even top the teams weren’t ready for this disruption and it’s imperative your contact center stays up and running regardless of its physical location. In an on-demand webinar, join Malcom Palin, Area Director of Professional Services at Five9 and Ellen Willmott, President and COO at Work Connect Project, to learn how the Five9 team rapidly assisted them in implementing their Contact Center, getting it up and running in 48 hours.

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Wednesday, August 12th - 10:00 am PST

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