AI & Self-Service Technology: The Magic Ingredients for Today's New Landscape
EVP of Product Management of Five9
CEO of Inference Solutions
Lead Analyst and Founder of Opus Research
The pandemic has acted as a catalyst for companies worldwide to move quickly into AI enabled technologies to help with the influx of traffic in the contact center. From simple FAQs to more advanced AI powered IVAs, companies are finding that providing quick answers that are easy to access is perfect for many customer requests.
Join us in an executive webinar to learn how Five9 and Inference Solutions are working together to help companies digitally transform their operations and navigate the variable increase in traffic due to our changing times.
In this webinar, you will learn how to:
Leverage AI technologies to enable customer self-service
Improve CSAT and NPS with faster, more effective service
Provide a more human experience with an AI powered virtual assistant