Cyber Security & The Remote Workforce: Protect Your Customers’ Data From Anywhere

On-Demand Webinar

Learn about the proper policies you need to secure your cloud contact center and steps remote agents can take to stay ahead of cybercrime.

Dave DeWalt

CEO, NightDragon Security

Rowan Trollope

CEO, Five9

68% of business leaders feel their cybersecurity risks are increasing. With sensitive customer information, such as credit card and social security numbers, contact centers are prime targets for hackers. As more customer service agents continue to work from home, protecting your customer’s data has never been more critical.

Join Dave DeWalt, the most widely recognized cybersecurity business leader, and Rowan Trollope, CEO of Five9, to learn about the proper policies you need to secure your cloud contact center and steps your work-at-home agents can take from home to stay ahead of cybercrime.

In this executive webinar, you will learn:

    • Why protecting customer data in the cloud is safe

    • Best practices to mitigate the risk of security breaches

    • Top cybersecurity trends

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience

On-Demand Webinar

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