Executive Webinar: What's Next For Customer Communications

On-Demand Webinar

Learn how COVID-19 will change the future of our work environment and accelerate the adoption of cloud communications

Eric S. Yuan

CEO and Founder

Rowan Trollope

CEO

Businesses have been forced to adapt to a new paradigm in which remote work is the “new normal.”

Organizations worldwide are re-evaluating their remote work policies, with an emphasis on creating turnkey business continuity strategies to ensure the safety and well-being of their employees. As they are enabling their teams with effective communication tools, contact center and collaboration technologies are at the forefront of this shift. So, what’s next for unified collaboration and cloud communications as organizations look ahead to a return to normalcy?

In a live executive roundtable webinar, Rowan Trollope, CEO of Five9 and Eric Yuan, CEO of Zoom, will discuss the accelerated adoption of cloud communications and how it will change the future of our work environment.

Join our live executive webinar to learn:

    • Why cloud-based solutions are more relevant than ever

    • Tips to prepare for a new business environment

    • The importance of human customer experiences

    • The future of remote work environments

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience

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