How AI and Automation Drive Better Customer Service Experiences
Karine Cardona-Smits
Guest Speaker & Senior Analyst
Sr. Product Marketing Manager
The adoption of AI and automation in customer service has accelerated as leading organisations explore ways to navigate spikes in call volumes and reduce costs. However, before your organization rushes to deploy these new innovations, it is important not to lose sight of how AI can enhance the human side of customer service.
Join guest speaker, Karine Cardona-Smits, Senior Analyst at Forrester Research and Peter Milligan, Sr. Product Marketing Manager at Five9, as they discuss steps customer service practitioners can take to successfully blend human and AI customer service, while also reducing costs and improving experiences.
In this webinar, Karine and Peter will discuss:
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Steps to avoid common pitfalls when deploying AI and automation in customer service.
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How AI improves the agent experience and enables them to focus on human customer service.
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How intelligent virtual agents (IVAs) can help your contact center use automation in an intelligent way to deliver the service your customers want.
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Real-world examples how IVAs can reduce contact center costs while also improving the customer and agent experience.
