Using AI & Automation to Enhance the Customer Journey
AI and automation have tremendous promise to improve the customer experience and reduce costs. However, doing so in a cost-effective, scalable and highly functional way isn’t trivial.
In this session we will discuss the approaches necessary to ensure that you can leverage both out-of-the-box AI functionality and advanced capabilities to ensure that you have a practical and impactful strategy when it comes to applying AI and Automation in the Contact Center.
Join CMSWire with Seth Earley, award winning author and CEO of Earley Information Science, and Peter Milligan, Senior Manager Portfolio Marketing for Five9 for this hour-long webinar. You’ll learn how to augment your customer journey with AI and automation and how to improve your customer and agent experience.
In this webinar you’ll learn:
- Types of chatbots, helper bots, intelligent agents and intelligent virtual assistants
- How to identify highly repeatable target use cases for AI & Automation
- Use of text analytics to identify tone and intent of interactions
- Principles of information retrieval that apply to a range of applications including intelligent virtual assistants
- How customers are using AI-powered solutions today and the benefits they provide