Contact Center agents are the frontline of customer service, but how do you keep them engaged and productive when call volumes are rising and they are working remotely?
Join us in this customer webinar with Daren Autry, Head of Commercial Operations at Bakkt, and Darryl Addington, Dir. of Portfolio Marketing at Five9, to learn how Bakkt, a leading provider in digital assets, leverages Five9 Workforce Optimization (WFO) to enhance remote agent satisfaction and deliver consistent, superior customer support from anywhere.
Bakkt unlocks the $1.2+ trillion of digital assets that is currently held in cryptocurrencies, rewards and loyalty points, gaming assets and merchant stored value for its customers. For them, having an engaged workforce means that they can deliver on their customer promise.
In this webinar, you will learn how Bakkt:
Leverages WFO to ensure agents stay engaged in a remote environment.
Uses Five9 Quality Management (QM) solutions to monitor and maintain agent morale and boost agent performance.
Navigated the challenges of COVID-19 and scaled a remote workforce.