How to Stay Ahead in CX: 5 Predictions for the Future of Contact Center
Thursday, December 2 @11 am -12 pm PT
Join us for our third annual fireside chat with Rowan Trollope, CEO of Five9 and passionate CX advocate, and industry analyst and all-around contact center and CX guru Sheila McGee-Smith as they look ahead and reveal the five major contact center predictions that will help you reimagine your CX and realize results in 2022 and beyond.
In this webinar, Rowan and Sheila will discuss:
- Their previous predictions for 2021, which held up and which fell flat
- The evolution of digital channels, AI, Automation, and Analytics and their impact in 2022
- What is a digital workforce and why is it a necessity in this rapidly changing marketplace?
Five9 Knows Live: How to Move to the Cloud to Ensure Business Continuity
Thursday, December 9 @ 11:00-11:30 am PT
Join Erin Wilson, Sr. Technical Marketing Manager, and Terry Goddard, Regional Director of Professional Services, as they discuss the importance of moving your contact center to the cloud to ensure business continuity, maintain security and compliance and drive increased productivity, and customer satisfaction levels.
Tune into this webinar to learn how to:
- Seamlessly move to the cloud while maintaining security.
- Remain PCI compliant, even with remote workers.
- Increase efficiencies and agent engagement from anywhere.