How AI Will Fill the Emotional Engagement CX Gap
Neal Bartram
Chief Operating Officer
Brian Atkinson
VP & General Manager
Digital transformation has empowered CX professionals to reduce costs and improve contact centre efficiencies; however, it is important not to lose sight on how this change impacts the human side of the customer journey.
Join Neal Bartram, COO of ICON, and Brian Atkinson, VP & GM of Five9, to discover the CX gap that almost every company is missing and how we need to redeploy AI to deliver a truly frictionless customer experience and a stronger emotional engagement with customers.
In this 20-minute webinar, join Brian and Neal to learn:
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Why human customer experiences are so vital in today’s digital-first world.
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Ways to overcome the current challenges in the customer experience landscape.
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How AI can drive positive emotional engagement across the customer journey.
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Best practices to deliver seamless experiences and which technologies to prioritize.
