After more than a year of staff working from home and now slowly returning to the office, companies face new challenges. The pandemic accelerated trends for working and shopping from home—and these trends require new approaches for engaging customers and employees. How are leading brands balancing remote and in-office staff? How are they using technology, automation, and a hybrid workforce of humans and virtual agents to meet higher customer and employee expectations?
Join Rowan Trollope, CEO of Five9, and Dan Bodner, CEO of Verint, as they discuss how technology is enhancing employee and customer engagement and enabling companies to operate successfully with remote, on-site, and “digital” staff.
Join this webinar to learn:
- What managing a workforce looks like in a hybrid model post-pandemic.
- What are the challenges and best practices for creating engaging employee and customer experiences.
- How AI-powered solutions such as Intelligent Virtual Agents (IVA) can help accelerate your self-service agenda and enable the future of a digital and human workforce.
- How to leverage the cloud to provide a differentiated and agile customer experience.