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Customer Success Story: How From You Flowers Wins with Five9 

Webinar

PST

From You Flowers leverages Five9 Digital Engagement to communicate with customers on their channel of choice. 
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Dana Urban

Dana Urban

Director of IT
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Tim Sacco

Tim Sacco

Sr. Technical Account Manager

From You Flowers prioritizes personalization - from the cards on their flowers, to their customer support, they want each customer to have the experience that's right for them. 

With a same-day delivery promise, From You Flowers needs to offer quick customer support on any channel - chat, email, or phone. That's where Five9 came in. 

In this customer case study webinar Five9 Sr. Technical Account Manager Tim Sacco sits down with From You Flowers Director of IT Dana Urban to discuss:  

  • The challenges they faced before switching to Five9 
  • The results they have achieved since switching to Five9  
  • The crucial role the Technical Account Management (TAM) team plays in helping ensure the continued success of From You Flowers 
  • Advice for anyone looking to expand their omnichannel strategy 

 

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On-Demand Webinar