From You Flowers leverages Five9 Digital Engagement to communicate with customers on their channel of choice.
Director of IT
Sr. Technical Account Manager
From You Flowers prioritizes personalization - from the cards on their flowers, to their customer support, they want each customer to have the experience that's right for them.
With a same-day delivery promise, From You Flowers needs to offer quick customer support on any channel - chat, email, or phone. That's where Five9 came in.
In this customer case study webinar Five9 Sr. Technical Account Manager Tim Sacco sits down with From You Flowers Director of IT Dana Urban to discuss:
- The challenges they faced before switching to Five9
- The results they have achieved since switching to Five9
- The crucial role the Technical Account Management (TAM) team plays in helping ensure the continued success of From You Flowers
- Advice for anyone looking to expand their omnichannel strategy