Customer Success Story: How From You Flowers Wins with Five9 

From You Flowers prioritizes personalization - from the cards on their flowers, to their customer support, they want each customer to have the experience that's right for them. 

With a same-day delivery promise, From You Flowers needs to offer quick customer support on any channel - chat, email, or phone. That's where Five9 came in. 

In this customer case study webinar Five9 Sr. Technical Account Manager Tim Sacco sits down with From You Flowers Director of IT Dana Urban to discuss:  

• The challenges they faced before switching to Five9 
• The results they have achieved since switching to Five9  
• The crucial role the Technical Account Management (TAM) team plays in helping ensure the continued success of From You Flowers 
• Advice for anyone looking to expand their omnichannel strategy