President & Principal Analyst, McGee-Smith Analytics
CMO & Moderator, Five9
Your contact center is increasingly becoming the front door to delivering an exceptional customer experience. As we approach 2024, it's crucial to stay ahead of the curve and anticipate the emerging trends and challenges that will shape the contact center industry. Join us for an insightful webinar where we'll explore the top five predictions and trends for 2024.
Our panel of industry leaders will delve into these predictions, providing you with valuable insights and actionable strategies to help you future-proof your contact center operations. We'll discuss the hype cycle around AI and LLMs, the rise of the "super agent", and how cloud migration continues to take hold in the enterprise. Attend this event to get a head start for the coming year and learn how your organization can win in 2024.