VP, Global Technology Alliances
SVP Global Partners
Director, Partner Marketing
Customers expect to be able to communicate with your brand on any channel they choose. According to the Five9 Customer Service Index, while voice is the channel of choice for many, customer communication preferences are shifting to digital channels faster than ever, with a 26% increase YoY.
The purpose of an omnichannel experience is to create a seamless service for the customer, whether they are using email, social media, telephone, or in-person channels. But have you ever wondered what a true omnichannel experience looks like to your customers?
ServiceNow is the leading platform to provide enterprise grade workflows across departments within an organization. Customer workflows often start in the contact center. Five9 and ServiceNow provide a unique omni-channel solution to efficiently handle customer workflows in any channel that the customer prefers.
Join Five9 SVP of Global Partners Jake Butterbaugh and ServiceNow VP, Global Technology Alliances Pramod Mahadevan as they discuss the importance of creating a true omnichannel experience to reach customers on their channel of choice.