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The Blueprint for the Contact Center of the Future

Webinar Series

May 23rd

Ep 1: Choosing the Right Cloud for Your Contact Center

Check out this episode to learn the difference between on-premises and cloud contact center solutions as well as what makes the Five9 cloud so special.

June 15th

Ep 2: Prepping Your Contact Center for Third-Party Applications

In this episode we will cover the importance of integrating all your business applications and telephony with your contact center.

July 11th

Ep 3: Selecting a Secure and Trustworthy Contact Center

In this episode we will discuss trends in security, the costs of legal noncompliance, and how Five9 builds trust with its customers.

July 27th

Ep 4: Defining and Measuring Success in the Contact Center

In this episode we will focus on how to define success, measure outcomes, gain insights from data.

August 2nd

Ep 5: Managing Improvement and Innovation in Your Contact Center

In this episode we will cover how to embrace and plan for changes to your contact center down the line.