Ep 1: Choosing the Right Cloud for Your Contact Center
Check out this episode to learn the difference between on-premises and cloud contact center solutions as well as what makes the Five9 cloud so special.
Ep 2: Prepping Your Contact Center for Third-Party Applications
In this episode we will cover the importance of integrating all your business applications and telephony with your contact center.
Ep 3: Selecting a Secure and Trustworthy Contact Center
In this episode we will discuss trends in security, the costs of legal noncompliance, and how Five9 builds trust with its customers.
Ep 4: Defining and Measuring Success in the Contact Center
In this episode we will focus on how to define success, measure outcomes, gain insights from data.
Ep 5: Managing Improvement and Innovation in Your Contact Center
In this episode we will cover how to embrace and plan for changes to your contact center down the line.