Artificial Intelligence (AI) has become a common buzzword often thrown around to make things sound a lot more impressive or complicated than they actually are. This can make it confusing and overwhelming to find reliable information on the subject, and to know where and how to start implementing AI in your contact center.
Usage of intelligent virtual agents grew 180% in 2021, and 43% of providers plan to invest in this technology over the next year. What does this mean for you? That it's time you learn more about AI.
Let’s set the record straight about the role of artificial intelligence (AI) in the contact center. Join Donna Fluss, President of DMG Consulting LLC, and Richard Dumas, VP of Product Marketing at Five9, as they dispel four common misconceptions about AI-enabled intelligent virtual agents and help you better understand these solutions and their many benefits.