Generative AI: Technology Revolution Driving CX Transformation

Since the public release of ChatGPT-3 and large language models, the conversation around AI has upended the CX landscape. Join Sheila McGee-Smith, Principal Analyst of McGee-Smith Analytics, and Jon Anderson, Sr Director Product Marketing Five9, as we examine how these innovations, paired with contact center and organizational data, can augment and support the contact center and its customers.