How Ohio Health Leverages a Patient Engagement Platform to Improve Customer Experience

The healthcare industry has undergone significant changes in recent years, resulting in significant impacts on both patient and employee experiences. 

OhioHealth, a leading provider of not-for-profit healthcare services in central Ohio since 1891, faced challenges with its patient platform and employee retention. In response, OhioHealth partnered with Five9 to transform these experiences and improve overall operations.

Join us for this webinar as we discuss: 

• Attrition in clinical care and impact on patient experience
• How patient experience expectations have changed post-COVID
• The importance of a patient engagement platform that integrates with patient data sources
• The impact of improved patient experience on healthcare workers