Serefin Sees Efficiency Skyrocket with Five9
![serefin-case-study](/sites/default/files/styles/resource_full_main_image/public/2023-11/Serefin-case-study.png?itok=rlD4gKqW)
A client services company, Serefin moved to the cloud with Five9 and now deflects the vast majority of its calls while scaling to meet sudden demand.
- Call analytics drives an 80% call deflection rate.
- Scalability to 100 agents within days.
- Robust reporting meets customer needs.