Vibrant Credit Union Customizes Member Experience

Vibrant Credit Union serves more than 50,000 members across the United States with 26,000+ calls and 800+ chats a month. Headquartered in the Quad Cities region of Illinois, Vibrant provides members nationwide with personal and business banking, investments, auto loans, and mortgages. Vibrant decided it needed to change its existing cloud contact center and phone providers after losing confidence in its previous vendor after many challenges.

Read the case study to learn how the Five9 enabled Vibrant Credit Union:

• Improved first-call resolution
• Reduced average handle time
• Enhanced reporting capabilities
• Improved agent and member experience