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Shep Hyken Report: The State of Customer Service and CX


Five9 enables enterprises to personalize their customer experience with better business outcomes. We’re a proud sponsor of Shep Hyken’s Achieving Customer Amazement reports, which can help you Bring Joy to CX.

This comprehensive customer service case study is based on more than 1,000 American consumers’ thoughts on customer service and the future of CX. A customer service and CX expert, Hyken summarizes this data into three main outcomes:

  • Customer service is more important than last year (again)
  • Customer service doesn’t cost — it pays!
  • B2C versus B2B

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