Five9 IVA in Action: Pharmacy Refill

Use Five9 Intelligent Virtual Agent (IVA) to reduce the number of redundant tasks your contact center agents perform every day. Help your agents focus their energy on more complex patient interactions.

Set up your IVA so virtual agents can communicate with healthcare consumers and handle tasks such as:

• Authenticating inbound callers
• Steering calls to the appropriate clinician
• Scheduling appointments and processing prescription refills
• Answering common questions