Value, Convenience, and 9 New Customer Touchpoints

Five9 Retail eGuide 2022

It’s more important than ever to have a platform to harness and build customer loyalty. But you can’t truly cater to customers if you don’t understand the trends driving their behavior. 

Explore nine innovative customer touchpoints to enhance customer-centric moments. From platforms that encompass a wide approach, such as social media platforms to those that empower 1:1 engagement, learn about opportunities to enhance your strategy. 

Learn about how you can:  

  • Support these new retail touchpoints through your contact center  

  • Transform your contact center into the new front door of your business 

  • Implement innovative uses of AI, workflow automation, and superior omnichannel experiences 

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