Improve Patient Loyalty via Your Contact Center
Delivering high-quality care remains the top priority for healthcare providers, but consumers are looking for better communication and great customer service throughout their interactions. Find out how you can build loyalty by using the contact center to improve the patient experience.
- 68% want better interaction with providers.
- 71% of patients want the healthcare experience to resemble online shopping.
- 60% of Millennials and Gen Z patients prefer researching providers on mobile.