Focus on What Matters Most – Your Customers – With Agent Assistance Technology
Agent assistance technology provides your agents with real-time transcriptions and summaries, targeted guidance, and knowledge base integration so they can provide exceptional customer experiences. Practical artificial intelligence (AI) improves average handle time, resolves issues faster, and improves your bottom line.
Here’s a sneak peek from this infographic:
- Companies that have combined AI with human agents have reported a 61% improvement in customer satisfaction and a 69% improvement in agent satisfaction
- 70% of companies will have adopted some form of AI, with the majority using a full range of AI technology, by 2030
- Use of AI by customer service teams is projected to increase by 143% over the next 18 months