5 Ways to Meet Rising Employee Expectations

Contact centers face rising employee expectations, regardless of size or industry. Agents want more flexibility, support, and options to advance their roles. Contact centers that can’t keep up with these expectations risk losing current agents and great candidates in the job market.

So how can you meet the challenge? Start by setting up your agents for success from Day One and keeping them engaged and focused on providing great customer experiences.

Here’s a sneak peek from this infographic:

• 73% of employees want flexible remote work options to stay 
• 67% of companies expect to further accelerate their AI strategy
• 60% of first-call resolution failures happen when agents can’t find data