Metrigy: Agent Assist Is Golden for CX Operations

Agent assist technology with AI is rapidly gaining recognition as the gold standard for contact centers. As AI grows more effective in supporting customer interactions, it’s becoming widely adopted by organizations in search of a high return on investment (ROI) within their contact center operations.

Metrigy Research findings show agent assist technology provides unmatched advantages in the contact center. Agent assist technology:

• Helps organizations realize a 27% drop in average handle time
• Functions as the most widely used AI application in the contact center
• Enables organizations to drive measurable success