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From Hype to Truth: Unveiling the Real Potential of Generative AI in Contact Centers and Beyond


From chatbots to voice assistants to ChatGPT, AI has transformed many aspects of our life. But what lies ahead for AI, particularly generative AI, and how will it continue to shape the future and impact our lives?

In this webinar, learn how generative AI is poised to revolutionize industries like the contact center, from automating routine tasks to enhancing customer experience through personalized interactions. Join us as we delve into the possibilities of generative AI and how it will shape the future of the contact center.  

Join this webinar to learn:

  • Common misconceptions about ChatGPT and generative AI
  • How generative AI will affect the telecom industry as a whole
  • The most promising and impactful use cases for generative AI in the contact center
  • Crucial security considerations for using generative AI in contact centers

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