How Higher Education Can Provide Unparalleled Service During a Crisis and Beyond
As colleges and universities faced numerous challenges during the coronavirus pandemic, they needed the flexibility to support both remote work and in-house contact center employees so they could provide the essential support for students and other constituents.
The right cloud contact center solution helped higher education institutions maintain business continuity and agility during the crisis and be equipped to deliver exceptional service for students any time, every time.
Download the white paper to learn:
- Why cloud contact center solutions enable higher education institutions to continue their operations without interruption during a crisis
- How colleges and universities can ensure business agility to meet seasonal demand with an automated solution that leverages innovative workforce management
- How higher education institutions can lower contact center costs while providing personalized, more human experiences
- How two universities use the Five9 Intelligent Cloud Contact Center to more effectively support students and grow their operations