How State and Local Governments Can Deliver Exceptional Service in an Emergency and Every Day
The coronavirus pandemic forced many state and local governments to reassess their contact center operations. Those that were already in the cloud were able to quickly scale, enable staff to work from home, do more with less, and provide citizens with more human service and support experiences.
Discover how a modern cloud contact center helps state and local governments meet citizen expectations under ordinary circumstances and when the next disaster strikes.
Read the white paper to learn:
- How to maintain business continuity and serve citizens effectively regardless of the challenges you face
- How cloud contact centers enable state and local governments to reduce costs while providing citizens with extraordinary service experiences
- How one state’s information and referral service maintained a remote workplace and improved citizen experiences during the pandemic while handling over 15,000 calls in one week
