Use this calculator to understand how much you can save by using a team of virtual agents to handle routine service tasks.Download Datasheet
When COVID-19 hit we needed a way to handle the massive influx of calls. Five9 Intelligent Virtual Agent which uses Google CCAI allowed us to coordinate callback times, collect information, and then automatically schedule a callback. It was easy to setup quickly handling 87% of the calls without an agent being involved. In one week, it scheduled over 65,000 callbacks.
Colorado Department of Labor and Employment
Years of Cloud Contact Center Experience
Call Minutes Recorded Annually