Five9 Intelligent Virtual Agent Savings Calculator

Use this calculator to understand how much you can save by using a team of virtual agents to handle routine service tasks.

Download Datasheet

* This calculator provides a rough estimate of the number of IVAs required to handle tasks with varying handle times along with the associated costs. Please contact your sales executive for a detailed estimate and proposal.

When COVID-19 hit we needed a way to handle the massive influx of calls. Five9 Intelligent Virtual Agent which uses Google CCAI allowed us to coordinate callback times, collect information, and then automatically schedule a callback. It was easy to setup quickly handling 87% of the calls without an agent being involved. In one week, it scheduled over 65,000 callbacks.

Thomas Kulp

Colorado Department of Labor and Employment

Deal with Spikes in Call Capacity

  • Handle high call volumes with virtual agents
  • Customers don’t have to wait to speak with a live agent

Reduce Costs

  • Activate virtual agents to handle repetitive tasks
  • Leave more complex tasks to live agents

Avoid Compliance Issues

  • Let IVAs gather and handle sensitive data
  • Ensure PCI and HIPAA compliance

Reduce Average Handle Time (AHT)

  • Accurately route calls to the right resource
  • Capture customer intent and route to the right agent

Properly Staff Your Contact Center

  • IVAs augment agent skills to handle self-service
  • Agents have time to serve high value customers

Reliable Digital Workforce

  • IVAs are always on and do not churn
  • Help customers 24/7 when agents are not available

Creating Powerful Customer
Connections Since 2001

19+

Years of Cloud Contact Center Experience

2,000+

Customers Worldwide

6+ Billion

Call Minutes Recorded Annually