Five9 Intelligent Virtual Agent Savings Calculator
Use this calculator to understand how much you can save by using a team of virtual agents to handle routine service tasks.
Download Datasheet
* This calculator provides a rough estimate of the number of IVAs required to handle tasks with varying handle times along with the associated costs. Please contact your sales executive for a detailed estimate and proposal.
When COVID-19 hit we needed a way to handle the massive influx of calls. Five9 Intelligent Virtual Agent which uses Google CCAI allowed us to coordinate callback times, collect information, and then automatically schedule a callback. It was easy to setup quickly handling 87% of the calls without an agent being involved. In one week, it scheduled over 65,000 callbacks.
Thomas Kulp
Colorado Department of Labor and Employment
Deal with Spikes in Call Capacity
- Handle high call volumes with virtual agents
- Customers don’t have to wait to speak with a live agent
Reduce Costs
- Activate virtual agents to handle repetitive tasks
- Leave more complex tasks to live agents
Avoid Compliance Issues
- Let IVAs gather and handle sensitive data
- Ensure PCI and HIPAA compliance
Reduce Average Handle Time (AHT)
- Accurately route calls to the right resource
- Capture customer intent and route to the right agent
Properly Staff Your Contact Center
- IVAs augment agent skills to handle self-service
- Agents have time to serve high value customers
Reliable Digital Workforce
- IVAs are always on and do not churn
- Help customers 24/7 when agents are not available
Creating Powerful Customer
Connections Since 2001
19+
Years of Cloud Contact Center Experience
2,000+
Customers Worldwide
6+ Billion
Call Minutes Recorded Annually
