Launch a Digital Workforce Powered by Conversational AI

Growing numbers of businesses are using conversational AI and intelligent virtual agents (IVAs) to automate service tasks.

It’s getting more common – and easier – for companies to build and launch IVAs that leverage advanced speech technologies to deliver conversational self-service.

Artificial intelligence and natural language processing make it possible for IVAs to ask open-ended questions like, “How can I help you today?” for an improved customer experience over IVR systems that provide only limited options (“press or say one for sales, press or say two for service”).

Five9 published a report in partnership with CRM Magazine titled, “Reimagine CX with a Conversational Digital Workforce.” In it, you’ll learn:

• How natural language processing enables you to leverage a digital workforce
• Detailed guidance on building a natural language call steering IVA application
• Measuring the success of an IVA solution