Contact Center Outsourcers Playbook 04: Reporting Your Success: Make it Visible
The success of your contact center relies on the metrics displayed and shared with key stakeholders. It’s not enough to just say “things are doing great” and move on. Managers must be provided with reports in order to conduct proper analysis of what is working and what isn’t. Share the success and improve upon the issues that have been identified.
Read this playbook to learn:
- How to determine the data contact centers need
- How to present the data in a visual way so it can be easily interpreted
- Why it’s important to make reporting clear and digestible