Parsing Multiple Records from a Webservice

Agent Desktop Plus Demo Screenshot
In this advanced technical video, Five9 Senior Director Santosh Kulkarni demos how to parse multiple records from a large webservice MP4 file using Studio 7. This greatly reduces the number of records you need to parse, especially when the webservice returns a large number of records.

Studio 7 lets you parse multiple records from a MP4 file following search criteria that you establish in a multistep process:

  • Define search criteria (in this instance, by city)
  • Assign values to variables using the expression builder
  • Set up array through the variable node
  • Complete prompt node and decision node at the end of the array

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