As businesses face increasing product commoditization, the only way for them to generate customer loyalty and differentiate in a crowded market is through customer service. Differentiation lies in creating consistently excellent experiences for customers throughout their journey - experiences that are based on a deep understanding of the customer, their preferences, and issues and finally yet importantly, buying behaviors.Businesses are embarking on their digital journeys for the cost efficiency it brings, together with the flexibility to keep up in a highly competitive market. With this in mind, the contact center rises up to become the central point of customer interaction and customer experience.Today’s interactions are led by the customer - they want to interact with businesses on their channel of choice and businesses need to keep up with these requirements. Delivering the service that customers demand through the channel they choose is a key differentiator for businesses no matter if their contact center agents are working from home, as with the current pandemic situation or in contact centers located somewhere around the world.Bringing best-of-breed technologies together to empower businesses to deliver excellent customer service is key for us at Five9. Working close with partners around the globe to deliver state-of-the-art cloud contact center solutions is also key.As we continue to grow our partner ecosystem globally, Five9 has partnered with Jasco, a leading provider of highly reliable, enterprise-class customer experience solutions in Africa.Jasco partners with only the “best of breed” technology solution providers. After a vigorous evaluation process, Jasco has selected Five9 as their new cloud-native contact center technology partner for the African market.Backed with the expertise of their consulting and integration teams and the Five9 Intelligent Cloud Contact Center, Jasco now can enable businesses to move to a cloud contact center solution within days - not weeks or months.Partnerships are based on solid mutual values. Jasco and Five9 share a similar passion for creating outstanding customer experiences and a professional approach to delivering service to businesses.Make your customer service the key differentiator for your business – we are here to help.
Thomas John has joined Five9 in 2017 as VP Channels EMEA. Thomas is an industry veteran with more than 15 years of experience in the technology industry. Previously, Thomas worked for inContact as the VP EMEA to grow the customer and partner base. Prior to Five9, Thomas worked for inContact, Unify, Aspect Software, Cisco, and others. His deep knowledge helps Five9 growing the business across EMEA.
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