Customer Service Blogs - Contact Center Blog - CX Blog

Omnichannel Retail and the Omnipresent Customer

Modern customer journeys are erratic. Customers research and look at products in-store and online. They ask questions in chat windows, through emails, via the phone and in person. They toggle between phones, laptops, iPads and physical stores so rapidly it could make your head spin.

Kevin Gavin

Congratulations, Wendell Black! A 2017 CRN Channel Chief

Five9

Every year, CRN identifies channel executives who consistently defend, promote and execute effective channel partner programs and strategies. Those that made the list were chosen by CRN editors based on their track record of channel accomplishments, standing in the industry, dedication to the partner community and plans for driving future business innovation and channel growth.

Dan Burkland President

Dan Burkland is responsible global sales, including all direct, channels and business development across all markets, as well as all implementation, professional services, and customer support organizations.

Since joining Five9 in 2009, he has grown annual revenues from under $20M to over $1200M. Dan is also responsible for all implementation, professional services, and customer support organizations.

The Connected Spine And the Internet of Doctors

Cloud

IoT, to date, has largely focused on object-to-object communications. We can link our phone to our house lights, television or security system. We can receive push notifications from our oven and have Amazon Alexa place a dinner order in our stead.

Ben Noble

6 Reasons To Not Neglect Your Customer Service

Customer/Digital Engagement

Customer service has evolved a lot in a short time. One of the biggest groups of consumers today wouldn’t even think of dialing an 800 number to solve a problem.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

How AI Could Get It Wrong for CX

AI and Automation

Artificial intelligence (AI) is the future of customer experience (CX). Having machines that predict what customers do can only help CX, right?

Colin Shaw

Colin Shaw is the founder and CEO of Beyond Philosophy, one of the world’s first organizations devoted to customer experience. Colin is an international author of six best-selling books and an engaging keynote speaker & also recognized as one of the original top 150 Business Influencers by LinkedIn. Beyond Philosophy provides consulting, specialized research & training from their headquarters in Tampa, Florida, USA.

Follow Colin Shaw on Twitter @ColinShaw_CX.

Exceed Customers' Expectations or Risk Being Left Behind

Today, more than ever, consumers are demanding more from the companies they interact with on a regular basis.

Dan Burkland President

Dan Burkland is responsible global sales, including all direct, channels and business development across all markets, as well as all implementation, professional services, and customer support organizations.

Since joining Five9 in 2009, he has grown annual revenues from under $20M to over $1200M. Dan is also responsible for all implementation, professional services, and customer support organizations.

Yes, Good CX is Tied to Revenue Gains

Five9

"Of course we want to value customers, but is doing so definitely tied to revenue?" The answer is unequivocally yes.

Jeanne Bliss

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She has guided the leaders of Fortune 500 and Global 1000 companies since 1984 in their customer experience transformations.

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