Five9 Blogs

Gain new perspectives on AI, Five9, CX, and cloud technology here on our blog. With new contact center and call center blogs, we continually offer industry guides and tools for customer experience to provide new insights to your customer service team.

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Leading Online English Language School Gives Five9 an A+

Englishtown knew they had to make a change. The school chose Five9 because it offered all the capabilities they needed.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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The Future of Smart Enhancements for Omnichannel Engagement Experiences

The idea behind Amazon Alexa is to remove the friction of manipulating and managing our ever-growing set of devices that drive our connected lives, and let our voices drive our every wish.
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Danny Wang Director of Product Management

There is good in this world. I am out there to find it every moment of every day being a husband, dad, runner, christian, and Director of Product Management at Five9.

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Why Customer Analytics is the Key to a Better Customer Experience

Your customers have more power than ever. With smartphone in hand, consumers expect anytime, anywhere access to your business. Whether they're reaching out via a mobile app, your website, the phone or in person, your customers want a consistent, effortless experience every time.
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Todd Marthaler
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Predictive, Proactive and Personalized: The Must-Haves for Innovative Customer Service

One of the areas of innovation that we focus on is customer experience and it centers on three key words that help Five9 be an innovative leader: predictive, proactive and personalized.
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Kevin Gavin
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5 Ways to Show Customers Love This Valentine's Day (and All Year Long)

With Valentine’s Day celebrated this month I wanted to share five ways to show customers love this Valentine’s Day and all year long.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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3 Ways to Show Your Agents Some Love on Valentine's Day

Contact center agents need to be shown some love, and Valentine's Day seems like a perfect day to start giving them the right tools they need to deliver great customer experiences.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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Q & A with Contact Center Industry Expert Sheila McGee-Smith [Part 2]

In case you missed it, last week Sheila McGee-Smith presented at the Five9 2017 Sales Kickoff and then I sat down with her to discuss more contact center trends.
Five9
Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

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