Modern customer journeys are erratic. Customers research and look at products in-store and online. They ask questions in chat windows, through emails, via the phone and in person. They toggle between phones, laptops, iPads and physical stores so rapidly it could make your head spin.
I joined Five9 as CMO recently and this is my first post to the Five9 blog. I intend to be a frequent contributor to the blog so for this first post, I’ll share a few observations that seem particularly relevant as I “ramp up to speed” at Five9.