Customer Service Blogs - Contact Center Blog - CX Blog

Announcing the Global Partnership of Verint and Five9

Verint recently announced the new partnership where Five9 will resell the complete Verint Enterprise Workforce Optimization suite.

Walt Rossi VP Business Development

Walt Rossi is responsible for Five9’s ecosystem of technology partners and strategic alliances. Since joining Five9 in 2014, Walt has built partnerships with leading companies including Salesforce, Oracle, Microsoft, Zendesk and ServiceNow influencing over half of Five9’s new business. Before joining Five9, Walt has led marketing and business development teams for rapid growth companies including IBM/Demandtec, HP Software, Questra, Valdero, Kana, and Teredata. Walt holds a B.A.

Ringing the Opening Bell at Nasdaq

Five9

The Five9 executive leadership team had the honor of joining Five9 CEO Mike Burkland for the ringing the Opening Bell yesterday at the Nasdaq MarketSite in New York City.

Kevin Gavin

Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, Once Again

Five9

On the topic of customer experience, Gartner has just released its second ever Magic Quadrant for Contact Center as a Service, North America with Five9 positioned as a Leader.

Mayur Anadkat

3 Ways to Uber-fy Your Business By Attending a User Conference

At Five9, we just wrapped up our second user conference in Washington D.C. last week and now I’m understanding the true value and benefit of hosting a user event for our customers and partners.

Five9

Five9 is a leading provider of cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually.

Proud Contributor to the Salesforce Ecosystem

Cloud
Five9

IDC recently measured the sheer breadth of the Salesforce ecosystem, sharing the milestone achievements from customers and partners. As a proud partner and cloud leader, Five9 is ecstatic about this news.

Brian Schnack Senior Director, Product Management, CRM and Partner Ecosystem

Brian Schnack is an Iowa-born friend, parent, spouse, rugby teammate, and product manager. He attended West Point (where he moved fast and broke things), graduated from the University of Iowa, and ultimately moved to Santa Cruz. Brian has 20+ years’ experience designing and product managing the world's leading CRM- and Contact Center solutions.

It's National Customer Service Week, And You Are in the Age of the Customer

Five9

Big e-commerce companies, such as Amazon, have raised the bar for customer service expectations. Everyone else is playing catch-up to keep up with these expectations. And when you are a representative on the other side it can be tough to handle a positive customer service situation if you aren’t given the right tools to succeed.

Sabine Winterkamp Vice President of International Marketing

Five9 Recognized for Growth, Innovation and Leadership by Frost & Sullivan

Five9

Recognizing industry trends is one thing. Actually delivering a solution to support those trends is another. The companies that recognize and deliver the answer that best aligns with modern customers will be the ones rewarded.