Jeanne Bliss

More Evidence That Customer Experience is About Emotions

Customer/Digital Engagement

If brands want to break away from the pack and become CX leaders, they must focus on emotion.

Jeanne Bliss

Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She has guided the leaders of Fortune 500 and Global 1000 companies since 1984 in their customer experience transformations.

Positive Customer Experience > Cost-Cutting Approach

Customer/Digital Engagement

Positive customer experience means each channel is consistent, each touch point makes sense, each rep knows what they’re discussing, etc.

Jeanne Bliss

Yes, Good CX is Tied to Revenue Gains

Five9

"Of course we want to value customers, but is doing so definitely tied to revenue?" The answer is unequivocally yes.

Jeanne Bliss

Jeanne Bliss

More Evidence That Customer Experience is About Emotions

More On The Positive Ties Between Good CX and Revenue

Positive Customer Experience > Cost-Cutting Approach

Yes, Good CX is Tied to Revenue Gains

Call 1-800-553-8159 to learn more about Five9