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Jeanne Bliss

More Evidence That Customer Experience is About Emotions

If brands want to break away from the pack and become CX leaders, they must focus on emotion.

More On The Positive Ties Between Good CX and Revenue

I wrote a few weeks ago about how good CX is tied to revenue gains. I firmly believe that and preach it to all my clients and anyone I ever work with.

Positive Customer Experience > Cost-Cutting Approach

Positive customer experience means each channel is consistent, each touch point makes sense, each rep knows what they’re discussing, etc.

Yes, Good CX is Tied to Revenue Gains

"Of course we want to value customers, but is doing so definitely tied to revenue?" The answer is unequivocally yes.

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