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Jeanne Bliss

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More Evidence That Customer Experience is About Emotions

If brands want to break away from the pack and become CX leaders, they must focus on emotion.
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More On The Positive Ties Between Good CX and Revenue

I wrote a few weeks ago about how good CX is tied to revenue gains. I firmly believe that and preach it to all my clients and anyone I ever work with.
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Positive Customer Experience > Cost-Cutting Approach

Positive customer experience means each channel is consistent, each touch point makes sense, each rep knows what they’re discussing, etc.
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Yes, Good CX is Tied to Revenue Gains

"Of course we want to value customers, but is doing so definitely tied to revenue?" The answer is unequivocally yes.

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