Benefits of the Five9 Adapter for Oracle
Integrating Five9 with Oracle CRM means agents no longer have to switch between applications. Key benefits to your contact center help you:
- Improve agent efficiency with data-rich screen pops.
- Streamline digital interactions and reduce additional training requirements.
- Decrease average handle time and after-call work for immediate cost savings.
How It Works
The Five9 Adapter for Oracle Service Cloud combines contact center controls natively in a single, intuitive user interface to capture, view, manage, and share every customer interaction throughout the customer journey.
Why Choose Adapter for Oracle
Oracle Service Cloud
This natively integrates into both .NET and .BUI to deliver a seamless CX experience.
Oracle Digital Assistant
This interprets the user’s intent, automates processes, and delivers contextual responses within the Five9 Adapter.
Oracle’s next-generation UX, this provides leading consumer-grade user experiences across devices.
Five9 came with features that we could take advantage of on day one.That was all very attractive.
Resources To Help You Get Started
Five9 Adapter for Oracle Service Cloud
Seamlessly integrate Five9 and Oracle Service Cloud into a single, easy-to-use desktop.
Five9 Adapter for Oracle NetSuite
The Five9 Adapter for Oracle NetSuite enables your sales and services — in a single environment — to handle customer interactions and deliver a more human experience.
Five9 and Oracle Digital Assistant
Oracle Digital Assistant (ODA) works seamlessly within the Five9 Adapter to interpret the user's intent, automate processes, and deliver contextual responses to a voice or text command.
Increase Business Agility with Cloud-Based CRM Integrations
Improve agent efficiency and increase ROI with a single, intuitive user interface for greater customer satisfaction via optimized integration between Five9 and leading CRM platforms.