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Adapter for Oracle

Leverage real-time data for great customer experiences.

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Benefits of the Five9 Adapter for Oracle

Integrating Five9 with Oracle CRM means agents no longer have to switch between applications. Key benefits to your contact center help you:

  • Improve agent efficiency with data-rich screen pops.
  • Streamline digital interactions and reduce additional training requirements.
  • Decrease average handle time and after-call work for immediate cost savings.

How It Works

Five9 Adapter for Oracle Service Cloud combines contact center controls natively in a single, intuitive user interface to capture, view, manage, and share every customer interaction throughout the customer journey. Improve your customer's experience with our Oracle integration software.

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Why Choose Adapter for Oracle

  • Oracle Service Cloud

    This natively integrates into both .NET and .BUI to deliver a seamless CX experience.

  • Oracle Digital Assistant

    This interprets the user’s intent, automates processes, and delivers contextual responses within the Five9 Adapter.

  • Redwood UI

    Oracle’s next-generation UX, this provides leading consumer-grade user experiences across devices.

Learn More

93% of customers are likely to make repeat purchases with companies who offer excellent customer service.


Five9 came with features that we could take advantage of on day one.That was all very attractive.

We’ll help you find the right strategy and products for your evolving business.

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Resources To Help You Get Started

Data Sheet

Five9 Adapter for Oracle Service Cloud

Seamlessly integrate Five9 and Oracle Service Cloud into a single, easy-to-use desktop.

Data Sheet

Five9 Adapter for Oracle NetSuite

The Five9 Adapter for Oracle NetSuite enables your sales and services — in a single environment — to handle customer interactions and deliver a more human experience.

Data Sheet

Five9 and Oracle Digital Assistant

Oracle Digital Assistant (ODA) works seamlessly within the Five9 Adapter to interpret the user's intent, automate processes, and deliver contextual responses to a voice or text command.


Increase Business Agility with Cloud-Based CRM Integrations

Improve agent efficiency and increase ROI with a single, intuitive user interface for greater customer satisfaction via optimized integration between Five9 and leading CRM platforms.


Use real-time data collected from your customers to provide actionable insights for your agents and business.

Explore all our solutions

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Customer Experience

Connect to customers and solve their problems the first time.

Customer Experience

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Agent Empowerment

Empower your agents so they can focus on delivering a more human experience.

Agent Empowerment

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Manage your agents with empathy while delivering impact to the business.

Business Agility