When your customers require personalized service from your agents, it can pose a significant operational challenge. Frequently, inbound call centers must find a balance between meeting customer service needs and efficiency. One of the ways that you can provide more personalized service to customers without incurring significant additional costs is by allowing callers to leave voicemail when agents are unavailable. Agents can then return those calls during call center down times. This creates a more efficient use of time for both your agents and customers.
Voicemail for call centers allows agents to provide more personalized customer service at a low cost by granting callers the ability to leave voicemails when agents are unavailable.
With our voicemail software, administrators can redirect voicemails between agents to assure a timely response from the agent who is best-fit for the task at hand. Channeling messages in this fashion can provide the most efficient outcome for both the customer and the agent.
With Five9’s integrated voicemail functionality, callers can leave messages that can later be reviewed by agents and managed by administrators. Using this voicemail software, messages can be directed to a specific agent or to any agent possessing the appropriate skill. Channeling messages in this fashion can ultimately provide a more efficient resolution for the caller. When voicemails are urgent, email notifications can optionally attach the voicemail to the message as an additional alert. Software administrators can also move voicemails between agents to assure a timely response from the agent with the appropriate professional skill set.
Business moves fast; so should your contact center. Learn how the robust features of the Five9 Inbound Contact Center can help you take your customer service to the next level.
Monthly or annual pricing with no long-term contracts.
Powerful, scalable, and secure cloud solutions.
Recognized by Gartner as a leader in Contact Centers.
Integrate with all the leading CRM packages.
All you need is a computer, a headset, and Internet.
Gain access to all contact center resources, such as demos, white papers, data sheets, and more.
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