Leverage Artificial Intelligence for Personalized Customer Experiences
Five9 GeniusTM brings the power of AI to the contact center to create personalized customer experiences. It does this through contextual and intelligent routing and by delivering richer insights and guidance to the agent. Genius includes capabilities designed to help organizations personalize each and every customer experience.
Five9 Genius uses unstructured data from emails, chats and other data channels to derive customer intent. Genius includes real-time natural language processing, business rules, and AI open connectors to create more intelligent routing and agent guidance while utilizing AI investments in other parts of the business.