During a crisis your customers depend on your contact center more than ever and how your business reacts during an emergency, whether it’s a health pandemic like COVID-19 or natural disaster, will heavily impact your customer relationships.
In an on-demand webinar, join Shep Hyken, customer service & experience expert and NY Times bestselling author and Michael Rose, podcast host of That’s Genius!, for a lively discussion about how to help alleviate customer anxieties during an unforeseen emergency and how to protect your long-term relationships with your customers.
In this on-demand webinar, you will learn:
Strategies to manage customer relationships during and after a crisis
Customer service lessons learned during the COVID-19 pandemic
Why the human factor is necessary for your business continuity strategy
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