Join Shep Hyken, customer service and experience expert, to learn how to protect long-term relationships with your customers.

During a crisis your customers depend on your contact center more than ever and how your business reacts during an emergency, whether it’s a health pandemic like COVID-19 or natural disaster, will heavily impact your customer relationships.

In an on-demand webinar, join Shep Hyken, customer service & experience expert and NY Times bestselling author and Michael Rose, podcast host of That’s Genius!, for a lively discussion about how to help alleviate customer anxieties during an unforeseen emergency and how to protect your long-term relationships with your customers.

In this on-demand webinar, you will learn:

• • Strategies to manage customer relationships during and after a crisis

  • Customer service lessons learned during the COVID-19 pandemic

  • Why the human factor is necessary for your business continuity strategy