How to Create Customer Relationships that Outlast Any Crisis

On-Demand Webinar

Join Shep Hyken, customer service and experience expert, to learn how to protect long-term relationships with your customers.

Shep Hyken

Customer Service and Experience Expert

Michael Rose

Sr. Director, Brand and Corporate Communications, Five9

During a crisis your customers depend on your contact center more than ever and how your business reacts during an emergency, whether it’s a health pandemic like COVID-19 or natural disaster, will heavily impact your customer relationships.

In an on-demand webinar, join Shep Hyken, customer service & experience expert and NY Times bestselling author and Michael Rose, podcast host of That’s Genius!, for a lively discussion about how to help alleviate customer anxieties during an unforeseen emergency and how to protect your long-term relationships with your customers.

In this on-demand webinar, you will learn:

    • Strategies to manage customer relationships during and after a crisis

    • Customer service lessons learned during the COVID-19 pandemic

    • Why the human factor is necessary for your business continuity strategy 

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience

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