NexRep Customer Webinar: Navigating Customer Service Through a Crisis

On-Demand Webinar

Learn how NexRep empowers their remote agent workforce to deliver exceptional customer service experiences from home.

Teddy Liaw


Darryl Addington

Director of Product Marketing

In the midst of unforeseen circumstances, customer service agents are facing new and unexpected challenges in the contact center.

NexRep, the largest virtual contact center in the nation, has navigated through these life-changing and unforeseen events by empowering their remote agent workforce with the cloud technology they need to continue delivering exceptional customer service experiences from home.

In a live customer webinar, join Teddy Liaw, CEO of NexRep and Darryl Addington, Director of Product Marketing at Five9, to learn how NexRep leverages the cloud to future-proof their contact center, optimize agent performance and empower their agents to deliver superior customer services from home.

In this webinar you will learn how NexRep:

    • Navigates high call volume during a crisis

    • Empowers expert remote agents to deliver superior support

    • Maintains 90% contact center agent retention rate

    • Leverages the cloud to improve agent productivity and performance

In today’s digital era, consumers are rapidly continuing to switch from offline to online — and the contact center may be the only time your customer interacts with your business. According to a McKinsey report, the number of digital touch-points is increasing by 20% annually across the customer journey as more offline consumers switch to digital tools and younger, tech-savvy consumers enter the market. As a result, it is imperative to master the customer journey in order to gain insight into your customer’s pain points along each and every touchpoint across the journey. These insights will allow your enterprise to focus on contact center pitfalls that will have the most impact on your customer experiences and therefore, enhance customer loyalty and retention. On February 6th at 10 AM PST, join our experts as they reveal 3 proven ways to master the customer journey to deliver seamless customer experiences. This webinar will cover: • How to be where your customers are • How to improve agent performance • How AI humanizes the customer service experience

On-Demand Webinar

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