In the midst of unforeseen circumstances, customer service agents are facing new and unexpected challenges in the contact center.
NexRep, the largest virtual contact center in the nation, has navigated through these life-changing and unforeseen events by empowering their remote agent workforce with the cloud technology they need to continue delivering exceptional customer service experiences from home.
In a live customer webinar, join Teddy Liaw, CEO of NexRep and Darryl Addington, Director of Product Marketing at Five9, to learn how NexRep leverages the cloud to future-proof their contact center, optimize agent performance and empower their agents to deliver superior customer services from home.
In this webinar you will learn how NexRep:
Navigates high call volume during a crisis
Empowers expert remote agents to deliver superior support
Maintains 90% contact center agent retention rate
Leverages the cloud to improve agent productivity and performance
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